brief description
I am an effective and enthusiastic Crypto Customer Service specialist with practical experience supporting users who are experiencing problems with blockchain services, digital wallets, and exchanges. My primary goal is to provide accurate, timely, secure support while making it easy for users to effectively and easily navigate the crypto ecosystem. Whether it is making sure user's KYC/AML issues are resolved, transaction errors are fixed to user satisfaction, or that users are supported through the wallet setup process including security best practices, I remain calm and professional approaching support issues with clarity. I get the urgency and sensitivity surrounding a crypto issue. I remain clear in each step of the support process, build the trust, and maintain technical accuracy through the end of the support case.